Who is responsible for the processing of personal data?

In accordance with current legislation, we inform you that any personal data you may provide while using the website will be treated as confidential https://www.althaiaclinicaveterinaria.com/ (en adelante “la Web”) serán tratados en calidad de Responsable del tratamiento por la Clínica Veterinaria Althaia (en adelante, “Althaia”), con NIF: 41521545J y Sede en la Calle Cuesta de las Narices 40, 03590 Altea, Alicante.

You may contact Althaia's Data Protection Officer by e-mail: Collsastre22@gmail.com

Are you obliged to provide personal data?

Visiting the Website does not imply that the user is obliged to provide any information about himself/herself. However, the use of some of the services available on the Website depends on the completion of personal information forms.

The data requested in the different forms on the website are those necessary to provide the services requested. Refusal to provide the data indicated as necessary may result in the impossibility of adequately providing these services. Likewise, you may provide data on a voluntary basis so that these services can be provided in the best possible way.

Likewise, certain functionalities of the website depend on your consent to the processing of your personal data.

For what purpose will Althaia process the user's personal data?

The personal data you provide for the provision of the various services made available through the Website will be processed by Althaia for the following purposes:

• In the case of registration, the purpose is to manage the creation of a user account for the different services offered by Althaia that allow the electronic processing of the different services as well as the processing of payments derived from the provision of these services and the analysis of the use of the Website and the contracting of Services carried out by users through the Website.
• In the case of including a contact email address provided, the purpose will be to reply to the request made.
• Likewise, we inform you that certain features of the website depend on the use of COOKIES, so that, in the event that you have not denied the possibility of their use, certain information related to your use of the Web will be processed. You can see the conditions for their use in the ‘Cookies Policy’.

At the time of requesting any of the services or making use of the functionalities indicated, you will be provided with more detailed information on the specific treatments.

For how long will Althaia process personal data?

The User's data will be kept for as long as they are necessary for the provision of the services requested and, once said provision has been completed, their data will be kept for the legally required periods of time for possible liabilities arising from the service provided.

In the case of registered Users, the processing of data will be maintained until the request for cancellation of the account created.

What categories of user data will Althaia process?

The personal data necessary for the provision of the different services available on the Website will be those indicated on the corresponding form provided for this purpose.

What is the legitimacy of the processing of user data?

The processing of User data by Althaia is based on the User's request for the services made available through the Website or, where applicable, on the consent requested for specific purposes, which may be withdrawn at any time. However, if consent is withdrawn, this shall not affect the lawfulness of any processing previously carried out.

To which recipients will the user's data be communicated?

The personal data provided by the User will not be communicated to third parties, unless this is necessary for the provision of the services requested or when the User has expressly accepted their communication. In both cases, the User will be duly informed of this possibility before proceeding with the communication of their personal data.

What is the user's responsibility?

The User shall be responsible for ensuring that the data provided to Althaia is true, accurate, complete and up to date. To this end, the User shall be responsible for the veracity of all the data provided and must keep the information provided duly updated, so that it corresponds to their real situation.

You will also be liable for any false or inaccurate information you provide through the Website and for any direct or indirect damages caused to Althaia or third parties.

What rights does the user have?

The User can send a letter to Althaia's address or by e-mail to Collsastre22@gmail.com, with the Reference ‘Data Protection’, enclosing a photocopy of your identity document, at any time and free of charge, to:

• Revoke consents granted.
• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Obtain from Althaia the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
• Request the portability of your data.
• You are informed of the existence of the right to object.

At the same time, the user is informed that he/she may file a complaint with the Spanish Data Protection Agency (www.agpd.es) when he/she considers that his/her rights under the applicable data protection regulations have been infringed.

¿Es seguro facilitar datos personales?

Althaia will treat the User's data at all times in the strictest confidence and will maintain the mandatory duty of secrecy in accordance with the provisions of the applicable regulations, adopting the necessary technical and organisational measures to guarantee the security of your data and prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Can you change the privacy policy?

Althaia reserves the right to modify this Privacy Policy in order to adapt it to any new legislation that may be applicable. In such cases, the changes will be announced on the website reasonably in advance of their implementation.